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MR National Technical Support Specialist III (Twinsburg, OH)

Location Twinsburg, United States
Posted 15-January-2019

MR National Technical Support Specialist III
Location: Twinsburg, OH
Job Code: NTS - ******OH
Responsible for providing technical assistance to HHA personnel on all
of HHA s MRI products. This is the highest level national technical
support engineer position in the company.
Essential Functions and Responsibilities
* Provides national level technical support to HHA personnel as
* Prepares and disseminate information related to MRI products to
HHA personnel to improve their ability to perform tasks related to
the products.
* Teaches technical classes related to MRI as needed.
* Assists in developing materials for MRI technical classes.
* Occasionally mans the MRI Technical Support Help Line.
* Helps roll out new MRI products by participating in installations
as needed.
* Maintains excellent working relationships with HHA personnel in
all departments.
* Works overtime and odd hours as needed, including at the last
minute .
* Occasionally travels to customer sites to solve problems as
* Demonstrates excellent capability for analyzing, evaluating,
diagnosing, and resolving extremely complex equipment problems in
a minimum period of time.
* Adheres to and ensure compliance of all safety practices and
quality procedures.
* Promotes both internal to the company and externally, the image
and reputation of HHA.
* Performs other duties as directed by the Manager, National
Technical Support.
* HHA experience at the Field Service Engineer II or Senior Field
Service Engineer level, with demonstrated proficiency in MRI; or
at least ten (10) years of previous experience at other companies
maintaining and troubleshooting MRI equipment
* Capable of operating all test equipment required to service MRI
* Associate s degree from an accredited college preferably in an
electronics-related discipline or equivalent experience is
* Strong knowledge of MRI applications is desirable.
* Proficiency in Microsoft Office.
* Experience with DICOM
* Experience with networking and electronics
* None required
Physical Requirements
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job:
* The position requires the ability to physically work in high
magnetic fields of up to 3 Tesla, which could dangerously affect
any implanted medical devices made of ferrous material,
potentially causing serious injury and/or death.
* Standing/Walking: This activity occurs frequently and
* Sitting: This activity occurs frequently and
prolonged/repetitively. Including when driving to customer sites
and/or flying.
* Lifting/Carrying: This activity occurs infrequently and periodic
with light hand tools, a tool bag, cabinet covers weighing from
1-20 lbs, diagnostic test equipment which weighs from 5-60 lbs,
fluid testing container weighing 30 lbs, and replacement
components which may weigh from 1-40 lbs.
* Pushing/Pulling: This activity occurs rarely and periodic. It
occurs primarily with the pushing of the 1000 lbs patient tables
and 600-6000 lb MRI cabinets. There is an estimated manual force
to overcome inertia of 30 lbs. Pushing distances are typically 1
inch to 18 inches.
* Bending: This activity occurs occasionally and period/prolonged in
the low back. It occurs with a variety of the tasks.
* Reaching: This activity occurs rarely and periodic above the
shoulders when the worker must access components and cupboards
that are on top of the 6 foot high MRI machine. This activity
occurs occasionally and periodic below shoulder level with a
variety of tasks.
* Kneeling/Crawling/Crouching: This activity occurs occasionally and
periodic/prolonged. It occurs primarily in the wiring process as
well as accessing the lower panels of the MRI machine.
* Climbing: This activity occurs rarely and periodic when the worker
must climb up to 3 steps of a 6 foot ladder to access the upper
access panels of the MRI machine in order to perform diagnostic
* Balancing: This activity occurs rarely and periodic and occurs
when the worker is standing on the ladder as mentioned above.
* Twisting: This activity occurs rarely and periodic in the low
back. It may occur with some of the tasks performed.
Additional Needs/Requirements
* Must be able to provide national-level technical support in MRI
* Must have strong problem solving skills.
* Must have ability to manage and provide support on multiple
projects at the same time.
* Must have strong communication skills.
* Must have strong computer skills.
* Must be self-motivated.
* Must be willing to travel and work long hours.
* Must have valid drivers license with a safe driving record.
* Must have access to a national credit card for business use.
Nothing in this job description restricts managements right to assign
or reassign duties and responsibilities to this job at any time.
The Essential Functions and Responsibilities outlined represent
typical duties required of the job. The Company will make every effort
to reasonably accommodate qualified individuals with disabilities.
Qualified individuals should forward their resume to

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