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Avaya Support Voice Engineer

Location Quezon City (National Capital Reg) - Araneta Cubao, philippines
Posted 15-January-2019
Avaya Voice Support Engineer
Araneta Cubao site
TeleTech is seeking an Avaya Support Engineer to join our IT team. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What youll be doing:
The Avaya Support Engineer responsible for troubleshooting of approximately 20,000 Avaya call center agents. This is a global environment which will integrate with multi-vendor ACD strategy.
You will be responsible for:
Troubleshooting of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, SM, SMGR, CMS, CDR, AES, EDP, EP, EMC and Snap InsTroubleshooting of the Teletech customer Call Center solutionsWorking with the Teletech on site IT resources to troubleshoot new sites and existing sites a global corporate environment
Desired Skills and Experience:
2+ years of experience working with Avaya / SIP / VoIP engineering3+ years of experience in IP Voice technologies.Expert knowledge of LAN/WAN systems, networks, and applicationsExperienced interfacing with vendors for new technology development and collaborationIn-depth knowledge of VoIP; experience Avaya VoIP Products.In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated troubleshooting in a large enterprise organization.BA/BS degree or equivalent experience
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Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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