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Application Support Office365Sharepoint - Jap IT MNCGd CareerWest7K

Location Singapore, Singapore
Posted 16-January-2019
Application Support (Office365/Sharepoint) - (Jap IT MNC/Gd Career/West/$7K+)
Provide 3rd level support for all offered products and services. Coordinate vendor ticketing and escalations, making sure, that tickets are submitted and processed in a timely manner.
Ensure communication and coordination with all involved support teams (1st level, 2nd level, Managed Service Provider)
SPoC for Office clients anywhere they are installed and SPoC for Web applications (Teams, Planner, Sway, Slack, etc.)
Provide operational and support documentation for technical teams as well as endusers.
Working with technical teams, community manager, service owner, service architect to ensure products are utilized to their fullest potential.
Work with other service teams to ensure proper integrations between Office 365 and other cloud services.
Provide Early Access. Setup and manage fast track access for customers
Participate in all social channels to ensure continued customer engagement, collect and evaluate feedback. Create blogs, FAQs around and usage of the solution.
Work with the team to create Management dashboards to visualize operational me
Min Degree in IT related field
Versatile in Office365 is a MUST!
Ability to work in a fast pace environment and display good comradeship
Location : Alexandra (West)
Working days : 5 days Monday to Friday – 8.30am to 5.30pm
Salary : Basic up to S$7K + Bonus
The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.
Salary details
USD 60000.00

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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