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System Integration and Support Manager

Location Newbury, United Kingdom
Posted 17-January-2019
Description
System Integration and Support Manager
Newbury
: Competitive Salary

CPS Group are seeking an experienced IT Manager to join the rapidly growing and high performing team at a prestigious client based in the heart of Newbury. The client is a market leader in the IT security and data field, with clients ranging from SMEs up to Enterprise sized organisations. While leading the System Integration and Support team, you will have the opportunity to use cutting edge tech to deliver results to FTSE 100 companies, Big Four consulting firms, and household brands. With a small but well resourced and motivated team ready to be utilised, you will be instrumental in refining customer service processes and delivering excellent customer service while upholding SLAs.

Responsibilities:

* Lead, coach, and develop the System Integration and Support team
* Maintain a dialogue between customers and the product development team
* Build internal and customer facing knowledge base
* Empower customers by shifting from a fix-it to a drive-it approach
* Advocate for the clients products across the IT industry

Essential Skills/Experience:

* Extensive experience in the IT Industry (5+ years, ideally in an application support background)
* Experience implementing systems and processes
* Managing SLAs and KPIs
* Experience managing a team of IT professionals
* Experience implementing systems and processes

This is an opportunity for an ambitious IT Manager to join a rapidly expanding and well resouced client. With the ability to affect real change, this role is primed for a candidate with the drive and motivation to become part of a high performing team with extensive training and support.

To apply please contact Tom Hannigan at or call

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

 
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