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User Assistant Developer for Customer Engagement & Commerce - SAP Hybris Commerce-as-a-Service

Location China, Japan
Posted 17-January-2019
Description
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

PURPOSE AND OBJECTIVES

The Commerce-as-a-Service team is committed to deliver best-in-class and leading edge SaaS based commerce platform (products, apps, and microservices) designed to meet Retailers needs. We provide appealing commerce products combining software, configuration, and configurations with a rich user experience, integrating retailer emerging trends such as iOT and mobile applications for commerce experiences consumers and retailers.

The team is working in a Scrum-based agile mode designing, implementing, and releasing products as part of our CaaS offerings. We are looking for experienced UI/UX design specialists with excellent business and technical skills and an aptitude for translating commerce requirements into UI/UX.

EXPECTATIONS AND TASKS

Planning, researching, and creating user assistance products which include documentation such as context-sensitive help, user guides, Application Help, In-app help.
Collaborate and communicate with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support, as applicable.
Actively collaborate and communicate with external stakeholders such as customers and partners to develop and review UA deliverables through, for example, customer engagement activities, social media, usability tests, and feedback channels.
Follows and applies relevant industry and technology trends for user assistance, as applicable, at SAP.
Editing user interface texts to ensure usability and that the texts conform to SAPs standards
Researching and defining terminology
Convey technical information in a clear and precise manner.
Strong communication skills.
Good knowledge of UA tools and processes.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

BS
Must be able to work both independently and within the scrum methodology
Knowledge of commerce products and commerce domain expertise
Excellent communication skills (written and verbal), good problem-solving skills, ability to work with technical and non-technical staff

WORK EXPERIENCE

3-5 years user assistant developer experience
Experience
Min 3 to 5 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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