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Technical Support Specialist

Location Troy Township, United States
Posted 17-January-2019
Description

 

 

One of our clients is looking for a Technical Support Specialist to add to their team. This individual would play a key role in ensuring that our clients receive a consistent and exceptionally positive experience at all times. Your primary role will focus on maintaining uninterrupted, optimal performance of the product suite at all times across a diverse installation base. You should enjoy tackling unobvious problems, working with time-sensitive clients of varying technical expertise, and in implementing systemic solutions that ensure localized issues are not repeated.

 

 

Essential Functions & Responsibilities

1. Excellent customer service, especially w/abrupt customers

 

2. Experience working and troubleshooting in a Windows 7 environment

 

3.
Network troubleshooting (DHCP, DNS, TCP/IP, Subnetting, etc.) knowledge

 

A+ & Network+ & CCNA certifications a huge bonus (especially without a degree)

Minimum Requirements

 

- around 2 years experience handling high-end clients with the ability to demonstrate proper service recovery steps

 

- Solid understanding of Windows 7 environment including device drivers, event viewer, and error reporting

 

- Experience working with advanced software issues that require root cause analysis

 

- Experience maintaining small networks. A+, Network+ a bonus, but not necessary

 

- Able to work independently and efficiently to meet deadlines

 

 

 

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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