The candidate will have primary responsibility for support of trading system applications and customers, including issue resolution, tracking and status reporting. They will monitor a high-volume Support Desk located on the trading floors to provide first-level support to users of investment and trading applications. They will work with users in trading, investments and back-office, as well as with systems professionals to investigate and solve system issues and participate in business analysis, requirements definition, and testing. This hands-on professional will be the primary contact for support and act as a liaison between the user and development teams.
3-7 years previous work experience.
Bachelors degree in Business, Finance, Economics, MIS, Computer Science or related field.
Previous experience working with Investments and Investment Systems or knowledge of the trade workflow/processes.
Demonstrated expertise of Minerva, FIX protocol, eTrade and/or TransactTools TCM.
Demonstrated expertise of SQL, Oracle and/or Access Databases
Demonstrated client relationship and analytical problem-solving skills.
Familiarity working with Vendors, Investment Users and Brokers.
Familiarity with Putty and/or FileZilla and command prompts.
Familiarity with Bloomberg
Excellent interpersonal communication, prioritization, and time management skills.
Strong knowledge of 3rd Party applications such as MarketAxess, MatLab, Eikon, MarkitWire, Symphony
Previous use of Jira - Kanban and Agile workflows.
Familiarity with Office 365
Front, Middle or Back Office experience a plus.
Self-motivated and a strong team player.
Process oriented, results oriented, customer service oriented and detail oriented.
Solid organizational skills.
Outstanding problem solving and analytical skills.
The ability to multi-task and to thrive in a fast-paced, deadline-oriented and solution-oriented environment.