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Senior Voice Engineer

Location London, United Kingdom
Posted 19-January-2019

Our client is a global & leading cloud service provider specialising in delivering Unified Communications as a Service (UCaaS) that includes Software as a Service (SaaS) and operates in a rapidly expanding and high growth market, sized today at $20bn+.

They are seeking a motivated individual within the Voice Engineering group covering Broadsoft, Acme Packet/Oracle SBCs .

You will be responsible for implementation, installation and maintenance on a variety of platforms such as Session Border Controllers, Hosted PBX, Call Recording, Provisioning, Call Monitoring and Billing servers.

In addition the role requires you to troubleshoot customer and voice network related issues when required proactively supporting the first and second line incident teams.

The role offers a great variety of daily tasks and projects and would be ideal for someone who likes working in an environment where they relish a challenge and enjoy being empowered to make things happen.

You will have a working knowledge of AcmePacket/Oracle Session Border Controllers and Broadsoft Softswitch however emphasis will also be placed on whether you have an in-depth practical and theoretical knowledge of the principles of telecoms, ISDN, SIP, Linux, TCP/IP gained on other vendor products and can demonstrate an ability to readily adapt to alternative platforms

The Voice team work very closely with the companys Network and Microsoft Apps teams so this is also a huge opportunity for the right candidate to expand their portfolio of knowledge.

You will also act as a mentor or coach to less experienced engineers, and you should be enthusiastic about sharing your knowledge with others.

You will also be required to provide engineering support for large projects and leadership of small/medium/large or enterprise projects, managing and controlling all relevant issues. You will be ready to use your specialist knowledge to inform your decision-making in delivering these projects.

This is an exciting role for the right candidate and as such the salary we offer will be based on your experience and what you can bring and add to the role to make it your own.

Skills and experience required:

Proactive support of the voice platforms including AcmePacket/Oracle Session Border Controllers, Broadsoft Hosted Voice Softswitch, CTI Call Recording Servers and Audiocodes PSTN gateways.Manage and proactively control telephone Fraud prevention initiativesBuild, test and support of the provisioning profiles used for automatic phone configuration with Polycom, Yealink and Cisco phones.Call routing and number provisioning and traffic management.Designing/building complex multi-site networks and phone systems Troubleshoot reported problems for voice, data networks and related network infrastructure devices at all levels. Review data monitoring and network utilisation stats.Develop and update all diagrams and documentation to include call routing, call flow, dial plans, and circuits.Review and validate understanding of customer design requirementsCreate High-Level Designs and Low-Level Designs for areas of expertiseWork with Sales engineers to translate initial scope into actionable itemsHand off design to implementation engineers or implementation teamLead technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.Collaborate with the appropriate departments to develop and maintain a technology plan that supports organizational needsDevelop business case justifications and cost/benefit analyses for technology spending and initiatives associated with the voice infrastructure.Help define and communicate agreed procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies.Act as a key liaison for the companys voice technology vision via regular written and in-person communications with the organizations executives, department heads, and end users.Creatively and independently provide resolution to technical problems in a cost-effective manner.Ensure continuous delivery of voice services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance.Analyse and improve upon technology standards across the organization to maintain a technological and competitive edge within the market.

Work Conditions

On-call availability and periodic overtime as determined by business needs.Travelling within UK and overseas may be required on occasion

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