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Senior IT Technician

Location Palo Alto, United States
Posted 19-January-2019
Description
TITLE: Senior IT Technician

INDUSTRY: Healthcare/Hospital

LOCATION: Palo Alto

DURATION: 3 month contract to hire

The IT Technician is responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices. Additionally provide L2/L3 support as required and work with the'service Desk and desktop engineering teams to identify and remediate recurring issues.?

Duties:

Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.Provide service and customer support during field visits or dispatches, representing the client's?IT in a professional and businesslike manner.Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.Oversee onsite initial basic network troubleshooting, port activation and deactivationOversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.

EducationFour year college degree or advanced certifications (eg Microsoft Technology Associate (MTA)ExperienceFive to Nine (5-9) years of related work experience; experience in a healthcare IT environment preferable.License/CertificationsMust have clean driving recordCompTIA A+Certified Asset Management Professional (CAMP) preferredCertified Hardware Asset Management Professional (CHAMP) preferredEEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

 
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