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Technical Support Engineer

Location Santa Clara, United States
Posted 21-January-2019
Description

Technical Support Engineer|19686

Customer SupportSanta Clara, California

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Description

Technical Support Engineer

Santa Clara, CA

This position reportsto:Manager, Technical Support

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasksandprocesses that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires stronginter-personalskills.

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

Required Skills:

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Solid understanding of object-oriented programming and experience with JavaScript and Java
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Demonstrated ability to perform code analysis
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Demonstrated networking knowledge and skills
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Windows and Linux System OS experience
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Experience with remote administration via SSH, SNMP, WMI, Powershell
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Good understanding of database concepts
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Demonstrated ability to troubleshoot the difficult technical issues
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2-4 years experience in Technical Support
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Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
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Excellent time management skills

Other skills:

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Basic understanding of ITSM, CMDB and ITIL business process
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Experience working with JavaScript
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Working knowledge of VMWare, AzureandAWS

The ideal candidate will have a Computer Science degree and developer experience 2 years or more. Strong interpersonal communication skills are essential.

Opportunity

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

We provide competitive compensation, generous benefitsanda professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at **************, or ********************************* for assistance.

 
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