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Customer Service - Field

Location Baton Rouge, United States
Posted 22-January-2019


- Microsoft Word
- Microsoft Office
- Bilingual
- Microsoft Powerpoint

- Flexible Spending Account
- Dental Insurance
- Paid Time Off
- Health Insurance
- Vision Insurance

Quality Distribution is a global transportation logistics and Services Company. It is the operating company for Quality Carriers, QC Energy Resources, Quality Bulk Logistics, and Boasso Global. We employ over 2,000 people nationwide and have over 200 people in our Tampa based corporate office located in the Channelside District.

Quality is a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to many of the top 100 chemical producers in the world with US operations.

As the leader of North Americas bulk transportation services, we set the pace for the rest of our industry. Each and every day we strive for excellence. Our team members are motivated, intelligent, ambitious individuals who are passionate about what they do.

QCI is seeking a Customer Service Representative (CSR) to join our team in Baton Rouge La.

This position is responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues. He or she will also be responsible to ensure the proper paperwork needed for freight to move across the Mexican border is complete and with the driver or in the portal.

Essential Functions:
Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
Work with Planners, Drivers, and other terminal personnel to ensure all Customer requirements are met
Track all loads in TMW/Peoplenet/Trip alert to proactively identify service concerns
Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
Ensure all service issues get properly documented in the NCR system

Minimum special knowledge and skills required:
Strong skills in MS Office (Excel, Word, PowerPoint, Access)
Ability to function as part of a team at a high level
Critical thinker
Strong communication skills (both verbal and written)
Experience with Google Apps preferred
Familiarity with transportation software such as EDI, TMW, and PeopleNet a plus
Bi-Lingual English and Spanish, written and spoken
We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, On-site Dry Cleaning Pickup and Delivery, in ition to Medical, Dental and Vision plans).

Quality Distribution Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Conflict Resolution Advanced
Customer Service Advanced
Communication Advanced

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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