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Manager / Assistant Manager (End-User & ICT Operations Management)

Location East, Singapore
Posted 22-January-2019
You will be responsible for effective and efficient ICT operational support to CAAS end users. This includes ensuring the smooth operation of our ICT Operations as well as managing the performance of the vendors engaged to provide end-user computing (EUC) services to support the business processes across the organisation.
Manage EUC services including end user device management and support procurement of end user devices and desktop supportDrives the implementation of projects, upgrades and continuous improvement for EUC services according to the technology strategy and work plansOversee all key suppliers, contractors and employees responsible for the provision and maintenance of EUC servicesProvide contract management in the area of end-user computing and applicationsProvide supervision, control, and oversight of end-user device inventory including all desktops, laptops, peripherals, and consumables as part of asset managementDevelop, communicate and maintain end-user related policies and procedures within CAAS
Training in Information Technology, Computing or equivalentYou should be a motivated, creative and meticulous individual with good communication skills, and be able to work well in a teamYou should possess a diversified background of end-user support experience, demonstrated project management insight and excellent vendor management skillsKnowledge of Information Technology Infrastructure Library (ITIL) would be an advantage

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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