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IT support Analyst Intl Law Firm

Location Hong Kong, Hong Kong
Posted 23-January-2019
Description
IT support Analyst (Int'l Law Firm)
[Description]
This award winning international law firm is looking for an IT Support Analyst to join their IT team in Hong Kong. This person will report to the team head and work closely with other teammates to deliver a high quality support service to the firm. On offer is the opportunity to join a world class organisation, servicing international lawyers. In addition, the firm is well known for its investment to learning and development in its staff, and there will be ample opportunity to grow in this role.

Main responsibilities:

Manage all IT related enquiries, provide solutions, and prioritizing or escalating matters
Handle incidents and investigations, and monitor job-support tickets
Assist in dealing with IT infrastructure & application problems across the firm's Asia offices
Work with suppliers to ensure they deliver services within the agreed service levels
Take responsibility and ensuring 1st and 2nd line resolution is achieved
Deliver a customer-focused service to both internal and external clients

Requirements:

2 years of IT support experience within the legal industry or professional services industry
Knowledge of document management systems such as Worksite or Interwoven is preferred, ability to use VMware, RSA or mobile device management tools is desirable
ITIL v.3 is required
Experience in customer-focused roles, able to work in a fast paced environment
Adept at using Microsoft products, service desk applications and video/audio hardware efficiently and effectively
Excellent command of written and spoken English is required, additional Mandarin or Cantonese language skills would be advantageous.
Self-motivated, self-starter
Willing to work outside normal office hours (on call), with some travel for various projects
Immediately available is highly preferable
Salary details
USD 40000.00

 
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