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HR Specialist/ Admin

Location Charlotte, United States
Posted 23-January-2019




HR Specialist/ Administrative Assistant/Sr


Location: Charlotte



The HR Services Specialist will be responsible for receiving and responding to HR related phone, email, and chat inquiries fromclient employees and other HR Services customers.

The HR Services Specialist is the primary point of contact for employees regarding benefit programs, HRIS support, payroll and compensation inquires, HR portal navigation, and other human resources policy inquires as needed. The role will be responsible for providing policy and plan information to employees in a timely, courteous, and professional manner.

The HR Services Specialist will liaise with Tier 2 and Centers of Expertise (COE) resources to resolve inquiries that require escalation. The HR Services Specialist requires superior client service skills, close attention to detail, excellent communication, strong interpersonal skills, teamwork, and knowledge of HR and benefit programs.


Use procedures, policies, and Knowledge Management System to provide accurate and detailed information toemployees regarding benefit programs, HRIS support, payroll and compensation inquires, HR portal navigation assistance, and other human resources policy inquires


Document all interactions with employees, Tier 2, COEs, and 3rd party vendors including topic of inquiry, summary of issue/problem and resolution in the Case Management System


Research and escalate complex issues not closed at point of inquiry to Tier 2, COEs, and/or 3rd party vendors to obtain resolution and follow-up with the employee


Follow all Standard Operating Procedures (SOPs) and adhere to all organizational and department specific policies, procedures and service level agreements (SLAs)


Notify Operational Excellence Manager of potential or continuous problems regarding inquiries and scenarios that have not been addressed in existing training classes and/or are not available via on-line tools


Share all information and responses proven helpful when assisting customers with team members and management


Document and share all suggestions that may improve your/team performance; include ideas regarding automated tools (Interactive Voice Response (IVR), Case Management System, Knowledge Management System, etc.) or procedural policies



Associates Degree required


2+ years customer service experience


2+ years of HR, payroll and/or benefits experience


Ability to follow established processes and procedures to resolve inquiries


Ability to effectively communicate (requires both verbal and written communication skills)


Ability to be resourceful, diplomatic, flexible, enthusiastic, energetic and professional


Ability to work well independently and be part of a team environment


Ability to manage constant deadlines and time constraints


Ability to identify improvement opportunities


Working knowledge of HR, benefits and payroll programs and processes


Strong computer skills in a Windows based environment including Excel, Outlook, Word, and case tracking databases


Strong emphasis on HR functional knowledge


Strong analytical skills, independent decision making, and an ability to multi-task to resolve HR inquiries or issues


Strong customer service, written and verbal communication skills


Please Note: Prior experience using Infor/Enwisen Case Management and Knowledge Management as well as Peoplesoft HCM and Oracle Fusion background is preferred.

Experis is an Equal Opportunity Employer (EOE/AA)

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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