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Service Desk Analyst

Location Portsmouth, United Kingdom
Posted 23-January-2019
Description

Are you an experienced IT Service Desk Analyst with exceptional customer service skills

We are looking for an IT Service Desk Analyst to join our fun loving and highly professional team based at our head office in Portsmouth. Our Service Desk team support over 1000 Wiggle CRC staff and deal with on average 40 queries each, per day, in order to ensure our IT solutions, allow our business to run smoothly.

What youll be doing:

Our IT Service Desk is an integral part of the Wiggle CRC business and acts as a gateway for IT users to engage with the IT department. The work completed within this team ensures that all staff at Wiggle CRC have what they need to perform within their role.

Performing first time fix on incidents raised to the team in a professional manner.Provide first line telephone and ticket-based IT and application support to the Wiggle businessPerforming service requests raised to the team including accounts set up, software installations and physical desk moves.Manage the change management process and attend a Change Acceptance Board when required.Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.Renew or procure services on behalf of the IT department where required by following the purchase order processProvide reports on IT performance to senior members of the Wiggle business. To assist in transition process from either an internal or external IT development team into IT support.Create and maintain IT support documentation where missing or incorrect.

Who were looking for:

Windows 7 and Windows 10 administration experience.Basic network and / or database skills (SQL)Active Directory and Office 365 exposure.SharepointKnowledge and understanding of ITIL.Excellent customer service skills and a willingness to deal directly with users either by phone or face to face.Excellent written skills are essentialExperience at working in a busy support environmentEvidence of process improvement to increase efficiency must be shown.

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

Whats in it for you

If working alongside some for the most creative people isnt enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Whats next

Are we the saddle to your bicycle If so, we would love to hear from you
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team

#ComeJoinTheRide

 
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