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Incident Manager

Location San Diego, United States
Posted 23-January-2019
Description

Incident Manager

Location:- San Diego, CA

Duration:- Full Time

Minimum Qualifications

Excellent CommunicationCreation, analysis, escalation and transmission of critical reports providing time sensitive updates to customer organizationsManage deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, softwareOversee provision of end-user services, including help desk and technical support services.Work with stakeholders to define business and systems requirementsPractice asset management for IT hardware, software, and equipmentProject Management and Account Management ExpEmployee will be a key stakeholder with cross functional teamsproject will leverage the resources abilities for approval of Customer level requirements that have an impact on the Senior Mgmt., Customer and/or Customer Service Department.Responsible for communication and resolution of status, risks, conflicts to the Sr. Management team as well as the project team on a regularly scheduled basis.Excellent open and proactive written and oral communication skills Ability to work in team-oriented environment. Ability to work in matrix managed environment Ability to influence and lead others (i.e. Project Manager and project teams) Proficient with Microsoft applications to include Project, Excel, Word and VISIO (i.e. Process documentation tool)Proven analytical skills Strong Customer Service or Tele sales orientation.Knowledge of business process development and improvement Proven effective negotiation skills

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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