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IT Service Desk Analyst

Location Cary, United States
Posted 23-January-2019
We are looking forIT Service Desk Analystfor our client inCary, NC
Job Title:IT Service Desk Analyst
Job Location:Cary, NC
Job Type:Contract
US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.
Job Description:
Provide effective IT support services across all clients both onsite and remotely.Comfortable to work in 24x7 environment.To ensure that all incidents are closed within SLATo ensure that all installations are completed in a timely and professional fashion and that deadlines are either achieved or exceeded uponWorking with customers and internal teams to ensure operational and service excellence is delivered and maintainedProviding end-user, desktop supportSupporting and maintaining MS Server/DesktopsSupporting and maintaining Office 365 Solutions and G Suite SolutionsEscalate IT issues within the team where necessarySetting up and configuring new laptops and desktopsInstalling authorized software to laptops and desktopsTroubleshoot desktop and system problems, diagnose and solve hardware/software

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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