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Help Desk

Location Irving, United States
Posted 23-January-2019
Description

 

 

Job Description

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, worldwide. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

 

Preferred experience:

 

 

0-2 years of help desk/call center experience.

 

0-2 years of experience working with service desk ticketing tools preferred. (Service Now, HP Service Manager, etc.)

 

Punctual and willing to learn and assist team mates.

 

Optimal candidates will also possess the following knowledge:

 

 

Basic Hardware troubleshooting

 

Understanding of both wired and wireless networks

 

Local and network printing

 

Ability to troubleshoot Windows 7 related issues

 

Cisco VPN Client

 

Knowledgeable with office products:

 

o Outlook profile creation and maintenance

 

o Creating and troubleshooting rules

 

o Backup PST and OST files

 

o Basic Microsoft Excel support

 

o Basic Microsoft Word support

 

 

Products we support:

 

 

Windows 7, Windows 8/8.1 and Windows 10

 

Microsoft Office Suite 2003 - 2013 , O365 (Word, Excel, Outlook, PowerPoint, Access, Lync /Skype)

 

Internet Explorer 9+

 

Tablets and phones running on Apple iOS and Android

 

 

Corporate Applications:

 

 

PeopleSoft ( PeopleSoft HRMS / Payroll, PeopleSoft FIN /SCM)

 

SAP

 

SharePoint - Basic support

 

Lotus Notes

 

Cisco AnyConnect VPN

 

SCCM Client

 

Active Directory

 

LanDesk

 

Business Objects

 

Bomgar

 

 

Non-technical Skills:

 

 

Strong soft skills is a must. We are looking for people that have a technical foundation and are eager to learn and grow within our organization. This position is a contract position with the opportunity to get hired direct with TEKsystems Global Services.

 

 

We are a multi-customer support center that provides various levels of support. Everything from more customer service orientated to highly technical windows and network support. We also provide growth opportunities for agents to go from Tier 1 to Tier 2, Tier 2 to Team Lead, and Team Lead into management.

 

 

 

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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