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Senior Service Desk Analyst

Location Headington, United Kingdom
Posted 23-January-2019

Do you have excellent interpersonal skills Are you flexible, approachable and a team player Do you have knowledge of IT systems

Oxford University Hospitals NHS Foundation Trustwould love to hear from you!

NHS Professionals run the temporary work placements at The John Radcliffeand we are looking for an Senior Service Desk Analystto start ASAP!

Location: Manor House Annexe, John Radcliffe

Department: OUH IM&T Services

Band: IT Band 5

What will your duties and responsibilities be

To be successful in this role, candidates will have the following experience/skills:

Good interpersonal skillsCustomer focused, with good problem solving skillsAttention to detailGood verbal and written communicationData Entry SkillsAccuracyConfidentialityTelephone Manner

Job Description:

The post holder will receive and respond by telephone and email to requests for support from users by providing information to enable incident resolution; maintain accurate log entries; use escalation procedures to ensure the prompt allocation of unresolved calls; and at all times deal with users in a courteous, friendly and professional manner.

To succeed in this post you will have experience of working in a customer focussed environment; be able to plan and organise a variety of tasks with differing priorities; have an analytical approach to problem solving; have fast and accurate keyboard skills; demonstrate knowledge of helpdesk database programmes and Microsoft Office Suite; and be confident to learn new skills.

What perks are we offering in return

1st choice of over 4,200 placements - your dedicated consultant can book your placements today.Work this week, get paid next - Get paid the following Friday when you release your timesheets by 23:59 on Wednesday.Get paid to take holiday! - Holiday is accrued during every shift you work.Statutory maternity/paternity (subject to qualifying criteria) Access to our very own pension scheme called NHSP Stakeholder pension for eligible membersFree training and development opportunities

...and we are part of the NHS family!

We value your skills and experience and can provide you with a fantastic opportunity to work within the NHS and deliver a great experience for patients.

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