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Customer Support Executive

Location Rossendale, United Kingdom
Posted 23-January-2019
New Role Customer Support Representative - 17-19k Rossendale Apply now!

Reed Business Support is recruiting on behalf of an exciting business based in Rossendale who is looking for a Customer Service Representative to join their established company of over 25 years.

They have a great opportunity for a customer focused and data savvy individual to join their fun and vibrant team in a very modern office working environment.You will ideally come from a technical / customer support background.

Reporting to the Customer Service Director. This is a customer service position where engagement and communication with clients is an integral part of the role. You will engage with and build quality relationships with their customers, ensuring successful implementations of products and services.

Duties include:
Take ownership and deliver projects from pre-sales to effective hand over to support within time and budget
Assist in maintaining client satisfaction against the operational SLAs
To continually analyse customers bills to proactively in conjunction with account management to provide clients with the most cost-effective solutions
To assist the sales function in the compilation of compelling proposals and quotations to existing and new customers and assist in progression to delivery
Completing contracts and provisioning with the relevant networks on time and within budget
To ensure the successful logging and updating of faults and enquiries on the company system
In conjunction with the sales function ensure client account management to ensure satisfaction, retention, cross selling and development
To handle Invoice queries from customers
To ensure that Administration duties are maintained against company standards

Hours of work are 08.30am to 5:30pm Monday to Thursday & Friday 08:30am to 5:00pm.

Package includes:
Salary of 17,000 - 19,000 (Dependent on experience)
28 days holiday including bank holidays (with an additional day accrued each year up to a max 5)
Pension scheme
Health insurance
Long service awards

Due to the location of the business, the ideal candidate will be a car owner and driver.

Interested Please do not delay! Reply to this advert with your CV attached or call Victoria OConnor on 01772 200843 for more information.

Please note that due to the high volume of applications that we receive only successful candidates will be contacted for an initial telephone interview.

Reed Specialist Recruitment Limited is an employment agency and employment business

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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