IT Analyst [Description] Actively engages the business to understand opportunities, builds strong partnership in support of business and IT strategic plan and roadmap development, and ensures alignment of initiatives with organization objectives Supports power users and has a good understanding on how SAP supports local business processes Leads business process modeling, business process improvement, and change management activities in support of a global enterprise utilizing SAP Must be familiar with and demonstrate experience in working with all aspects of the Software Development Lifecycle model Experienced in working with application development analysts, in order to ensure accurate translation of business requirements into IT technical solution specifications Able to develop rigorous business user acceptance testing scenarios and test scripts, ensuring traceability to approved business requirements, and facilitates User Acceptance Testing. Coordinates with power users and with second and third level technical support to provide problem resolution and implementation of configuration changes and enhancements to SAP. Understands and conveys the Information Protection (IP) requirements needed for current and new solutions to ensure that IP compliance is fulfilled. Recommends and implements alternative solutions to mitigate identified IP risks. Able to elicit, document, and analyze business requirements in order to identify alternative solutions to a business need. Leads the development of user documentation, and training materials. Uses appropriate methods and a flexible interpersonal style to help build collaborative relationships across multiple cross-functional, and geographically dispersed business and IT support teams.
Project Management Possesses a good understanding of IT project management principles, tools and methodologies. Able to establish WBS-based project plans, identify milestones, resource requirements, critical path dependencies and deliverables using Microsoft Project. Experienced in providing direction and leading cross-functional work teams without a direct reporting relationship. Manages and delivers projects on time, on budget, and meeting or exceeding quality expectations. Conducts project or major work activity look-backs, and incorporate lessons learned. Creates budgets and manages costs for projects including tracking of actuals, and accruals for operating and capital costs.
Customer Focus Serves as a liaison between the business and IT, providing consulting and advisory support on technology issues Accurately anticipates the responses and reasoning of decision makers. Advocates and drives knowledge transfer and collaboration within the enterprise; documents and shares best practices, templates and other work products.
Requirements: Bachelor's degree required in MIS or Computer Science, or equivalent experience. 3+ years IT business analysis or solutions consulting experience in an SAP environment is desired. Working Knowledge of SAP FICO, SD/MM, PP & QM. Strong problem-solving skills - ability to work cross-functionally with multiple teams to evaluate and address key issues Skilled at gathering and analyzing requirements from users, researching and resolving complex problems; negotiating project scope; and advocating best practices and processes Capable of working in a global, multi-cultural environment