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Application Support Manager

Position Type Contract
No. of opening(s) 4
Location Singapore
Posted 07-March-2019
Description
An exciting opportunity to be part of Information Technology (IT) Application support team to deliver, implement, management and support the overall Application Architecture Landscape within the organization.
Skill-set Requirement
  • Degree in Computer Science, Information Technology, Computer Engineering;
  • Has at least 5 years of relevant experience in Application Support and Operations;
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
  • Understand Software Development Life Cycle (SDLC), experience working with business users, various IT teams and vendors in managing the project cost and project risk;
  • Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
  • Excellent team player with the ability to communicate across all levels within the organization;
  • Positive attitude and able to work under pressure;
  • Excellent technical troubleshooting skills;
  • Strong interpersonal and communication skills.

Desirable Skills
  • PMP and ITIL certifications.
Job Responsibilities
  • Responsible to provide application support in all stages of the Information Technology (IT) application life cycle;
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
  • Responsible to create and secure appropriate approvals for planned and ad-hoc system changes;
  • ​Involve in user and system support during and post system implementation;
  • Manage the vendor’s service quality, contract and support standard in accordance to corporate policies and guidelines;
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime;
  • Perform user access provisioning and conduct periodic user review and log review;
  • Ensure compliance to the corporate standards, policies and guidelines related to the application services;
  • Manage, support and track IT changes activities; provide monthly IT application and operations statistics.
Domain
Government
Role Compatibility
Application Maintenance/Support, Change Management, IT Operations Management, Project Management
Level Compatibility
Release/Configuration Manager, Support Manager

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

 
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