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Regional Service Manager Life Science

Location Singapore, Singapore
Posted 18-March-2019
Description
Regional Service Manager (Life Science)
[Description]
World Player in the Industry
Regional Role
High Base Salary with Transport Allowance, AWS and 15-20% bonus
Centrally Located

Responsibilities:

Define the service strategy in conjunction with Service Director and Managing Director
Improve customer satisfaction, drive service profitability and support growth of business by achieving annual service strategies and goals through management of Field service team.
Manage distributor service effectively, build & track service engineering competency and customer satisfaction in distributor service area time to time.
Ensure to drive service engineering and develop region specific strategies to track progress, minimize downtime and generate revenue
Achieve revenue utilization targets as well as Service KPI’s set up annually
Lead and drive a culture of strong customer focus and change across the region and contribute to improvements across APAC
Recruit, develop and train your team with clearly communicated service and overall performance standards
Plan and conduct Periodic Service Meetings with clear objectives
Provide the direction, leadership, coaching and mentoring for field service engineers and technical support associates and develop and maintain development plans
Maintain relationship with key customers and external service providers and influencers at major institutions
Identify market changes and report to marketing any strategy changes
Lead a culture of ongoing communication in support of associate development and engagement
Improve customer satisfaction and increase turnover by ensuring close collaboration with shared services
Implement appropriate system modifications as needed and reduce inventory at shop fllor to a basic minimum

Requirements:

Bachelor’s Degree in Electrical/Biomedical Engineering or equivalent with at least 10 – 12 years’ of relevant experience
Experience with pathology/histology related products and applications will be a big plus
Prior experience in distributor management, trainings and managing a service tem
Strong technical expertise with the ability to understand complex system operation and troubleshooting
Experience with Lean Six Sigma Tools
Natural leader with an innate ability to motivate teams
Travel of about 20%
Salary details
USD 60000.00 to USD 70000.00

 
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