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Senior UX Researcher (West Coast)

Location San Francisco, United States
Posted 23-March-2019
Company Description
We're a fast-growing startup in our 13th year of business, with campuses in San Francisco and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies on-demand access to people in their exact target market who deliver video, audio, and written feedback on websites, mobile apps, and prototypes. Over 30,000 companies, including Google, Facebook, CBS, Apple, and The Home Depot, use UserTesting to improve their user experience and their bottom line.
Job Description
What makes the difference between a product that s engaging, compelling, and easy to use and one that s frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to eliminate bad user experiences from the world. We re looking for a smart, fun, and effective person to join the Research Team! There s a short video about us on this page (http://bit. ly/OF6OBM).
What you ll do
:The Senior UX Researcher is primarily responsible for conducting, analyzing, and reporting on user-centered design research and usability studies for customers, both internal and external to UserTesting. They are focused on hard and soft skills training to further their professional development and achieve excellence in analysis and delivery. Most of our clients work in E-commerce, Gaming, Education, Health, Non-profit, and B2B.
ResponsibilitiesDevelop and maintain in-depth knowledge of Standard research methodologies and data analysis techniques as they evolve.Plan and execute studies to learn user preferences, attitudes, behaviors, and feedback in collaboration with internal and external customers.Write reports including findings and recommendations that drive user discovery and future design improvements.Success Metrics3-4 projects at a time75% customer work4+ average customer feedback score4+ average internal feedback score1+ industry event per yearDescription of successDeliver high-quality Standard and selected Intermediate study deliverables, working with customers and other UserTesting team members to ensure clear objectives are defined and achieved.Deliverables are clear, concise, and consistent with the expectations and needs agreed to during the scoping process.Develop reports detailing findings and recommendations that reflect an understanding of customers context and industry best practice.QualificationsBachelor s/Master s degree in behavioral science or closely related discipline. These fields may include but are not limited to Human-Computer Interaction, Psychology, Sociology, Interface Design, or Computer Science.At least 5 years or relevant experience in Human Factors as a UX Researcher, Analyst, or similar role in a professional environment.Experience with a variety of user-centered research tools and methods, ideally in running a variety of studies.Solid written and verbal communication.Technology-savvy and personable.Ability to synthesize and distill large amounts of qualitative data to surface meaningful information.Detail-oriented, able to learn quickly and adapt to a fast-paced and highly interactive environment.Bonus points for
:Graduate degree in a related fieldPublic speaking or teaching experienceCustomer service experience in any industryMultilingualBig bonus points if you ve used our service!Additional Notes
:This is
a UX Designer position - this is a UX Research position.
Additional Information
Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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