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Desktop Support Analyst

Location Singapore, Singapore
Posted 24-March-2019
Desktop Support Analyst
[Description] Reporting directly to the Head of IT, you will be supporting users across APAC by managing the daily support of requests and issues.

Key Responsibilities:

Provide level 1 support including installation, upgrades, supporting and troubleshooting of Windows and Microsoft Office
Provide level 1 support including installation, upgrades, support and troubleshooting for printers, computer hardware, mobile, audio and video devices and other peripheral equipment
Manage vendor and outsourcing contracts
Track and manage license
Log, escalate and track all incidents and requests
Coordinate with external service providers for requisitions, repairs and incident reporting
Perform basic Windows Active Directory administrative duties
The successful Desktop Support Analyst will need to be detail-oriented and possess strong problem-solving skills. As this is a business-critical role, there will be times when you will be working beyond stipulated hours and potentially on weekends during emergencies.

Key Requirements:

Holder of ITE or Diploma
Possess at least two years' experience within IT support
Knowledgeable in OS Installations
Experienced in PC and laptop configuration
This is a great opportunity for professionals from different industries to gain exposure within financial services. This company is known in the market for its culture, and great opportunities await the right person in this Desktop Support Analyst role.
Salary details
USD 50000.00

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Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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