Have an understanding of the user-centered design process, including personas, task analysis, task flows, interaction design, and content strategy
Understand the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
Are organized and able to work on several projects at once
What youll be responsible for
Generating customer insights on digital experiences for online and mobile banking, financial education, product information, tools, and applications
Supporting research studies led by Senior User Experience Researchers and our trusted research vendors
Planning, conducting, facilitating, and managing logistics of in person and remote user experience research (usability testing, mock-up interviews, heuristic reviews, concept testing,etc.)
Managing technical setup for in-person lab interviews
Documenting and communicating research findings to project teams
Working with project teams to understand business goals and identify customer needs
Partnering with Product Managers, Digital Experience Designers, Content Strategists, and Producers, project managers, and more
Qualified applicants may be asked to electronically submit research/test plans, discussion guides, and findings reports; there will also be a written assessment.
1-3 years focused experience in usability testing of digital (web and mobile) interfaces; cross- or omni-channel research experience a plus
Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, surveys, unmoderated remote/online research, heuristic reviews, and field studies
Experience with standard research tools including use of Morae/Camtasia software, audio/video set up, remote testing and observation tools (e.g., WebEx, Go To Meeting, Zoom, Skype, UserTesting.com, UserZoom), etc.
Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, storyboards, task flows, wireframes, etc.
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Outstanding problem solving and decision making skills
Strong presentation skills
Knowledge and understanding of Agile
Expert in Microsoft Office, Excel and PowerPoint
Thrives as an independent contributor in a collaborative work environment
Financial services experience
Degree in related field such as Human-Computer Interaction, Human Factors, Information Science, Psychology, Sociology, Anthropology or professional certification including Certified Usability Analyst
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.