DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the worlds largest internet retailer. Amazon.com, Inc. seeks to be Earths most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history. Selling Partner Services in Amazon helps our retail and marketplace business grow profitably by providing services through operations, automation and tools for increasing selection, lowering prices optimally, managing in-stock and getting the best terms from our vendors. The 3P team within Selling Partner Services manages pricing for millions of items sold on Amazon worldwide, by the third party Sellers. This team is based in our India and has complete business and functional ownership.
Senior Operations Manager is a key role within 3P Operations team, that will consolidate homogenous processes and centrally own its deliverables, metrics and people organization. The role is based in Bangalore. Every year, selection addition to Amazon catalog (Earths largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to find scalable and efficient processes to stay competitive for the business function he/she owns. You will work with various business and technology teams world-wide in developing operational processes, driving alignment to deliver business results and Customer impact, positively. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, timely and accurate processes to ensure Amazons price competitiveness by relentlessly managing Input/Output metrics, drive continuous improvements and hold a strong process governance. You will manage Program Managers, Operations Managers, as well as a large operations staff and own coaching, people development, retention and growth. Also responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross functionally. You will be required to influence business decisions using data and strong judgments. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support.
Ideal candidate Profile Experience of managing complex business processes at scale. Strong communication and influencing skills and an ability to deal with a fast-paced environment. Experience in defining, developing and using metrics to drive the vision and manage the business. Hands-on experience in operations governance with an ability to work with data and create inferences. Encourage the culture of self-service in accessing data. Demonstrated record of team building and execution in a high volume operational environment. Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. Must be metrics driven, detail oriented and a vision to scale the business. Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes. Previous experience in hiring and developing leaders. day by diving deeply into business and technical domains. Must be metrics driven, detail oriented and a vision to scale the business. Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes. Previous experience in hiring and developing leaders.
BASIC QUALIFICATIONS Bachelors degree in business, finance or operations management required. MBA or six sigma certification is preferred.
10years of work experience with at least 4 years of people management and besides owning a complex and critical business process end to end. Experience of managing internal and / or external clients, and a good executive presence is required.
PREFERRED QUALIFICATIONS Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities.
Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems.
A track record of communicating worldwide with executives and non-technical leaders, experience with multi-national companies, and dealing with customers across the world.
Demonstrated ability to hire and develop strong operations team members and leaders.
Outstanding attention to detail; Exceptional problem solving & analytical skills.
Ability to work effectively & independently in a fast-paced environment with tight deadlines.