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URGENT Japanese speaker Quality analyst

Location Malaysia
Posted 25-March-2019
【URGENT/ Japanese speaker】 Quality analyst
▪ Responsibilities:
o Partners with social media internal teams to ensure that decisions made by Outsourced Partners Reps are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
o Works closely with Quality Leaders in office to aggregate, prioritize, and report on
the top issues impacting decision accuracy for each market and vertical
o As new Content Policies are being developed and prototyped, provides details to
local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
o Delivers just-in-time training to auditors on new or changing Content Policies as well
as refresher training on existing Content Policy on an as-needed basis
o Actively re-reviews decision accuracy audits to ensure consistency and alignment
with our community standards and internal policies
o Manages investigations of escalations of inaccurate decisions, to understand the
root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
o Mentors auditors on the use of audit tools and systems
o Develops process documentation and aggregates feedback about the functionality
of audit tools

【2 YEARS OF Quality analyst EXPERIENCE AT BPO 】

Other Language
English, Japanese

Salary details
USD 20000.00

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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