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Incident Manager (Cybersecurity)

Position Type Direct Contract
No. of opening(s) 1
Location Singapore
Posted 17-May-2019
An exciting opportunity for Incident Manager to manage the Cyber security incidents and threats.

He/She needs to assess and triage incidents and threats and manage / track them from opening to closures.
Skill-set Requirement
  • Degree in Information Technology, Computer Engineering, Computer Science Or Information Systems;
  • Has 5 years of work experience in cybersecurity operations and support and 3 years in a lead role;
  • Knowledge in network protocols, operating systems, web technologies and scripting;
  • Experience in Stakeholder management, Vendor management, Incident & Change management, Risks and Issue Management;
  • Ability to drive and motivate the team to meet tight deadlines;
  • Strong, dynamic, eager with strong customer service skills;
  • Must be result oriented and ensure that Service Level Agreements are met and proactively suggests in service improvements;
  • Strong leader with strong interpersonal and communication skills.

Desirable Skills
  • ITIL certified;
  • GIAC certifications.
Job Responsibilities
  • Manage the overall incident management service desk within Cyber security;
  • Work closely with other IT team and vendor relationship to ensure the overall service delivery as per Service Level Agreement (SLA);
  • Responsible for risk management, issue management, incident management and overall escalation/ risk mitigation of overall services;
  • Provide KPI reporting and data trends analysis on incident and problem ticket metrics for service improvement;
  • Keep all stakeholders updated and proposed any improvements continually;
  • Identify and prioritize the root cause of issues and check that they are resolved in timely manner;
  • Take on hands-on role by managing urgent, escalated and complex incident issues;
  • Assist in overall Governance, Audit and overall resolution on service management within the regulatory framework;
  • Perform checks and review to ensure that service and business level agreements are met;
  • Develop effective and workable framework for managing and improving IT support in the organization.
Role Compatibility
Data Centre Management, Infrastructure/Network Management, IT Operations Management, Project Management, Security/Audit Operations
Level Compatibility
Project Manager, Support Manager

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Company Details

Sciente International Pte Ltd
Sciente International Pte Ltd

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