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Journey Design Lead Analyst

Location Singapore, Singapore
Posted 11-May-2019
Journey Design Lead Analyst - 19021936


Role and Responsibilities:

As part of the Regional Digital and Customer Experience team, you will partner with business, design, and technology teams in agile scrums to help build and deploy digital app and web experiences for new customer acquisition in markets across As
Manage complex multi-market Content Management System (Drupal or equivalent) and experience rollouts
Take ownership of the delivery of website optimization initiatives, including requirements gathering, feasibility assessment, backlog management, prioritization and user acceptance testing
You will create a digital product roadmap based on business priorities and customer needs, work with design to translate the roadmap into quality experiences, and work with technology to implement within tight timelines
Continuously monitor sales funnel to look for opportunities to increase conversion either through experience optimizations or sales process.
Interface with Legal, Compliance, Risk, and ensure that implementations meet key control needs to protect business and customer interests
Make decisions based on customer feedback, usage patterns, and analytics to continuously evolve the product


Characteristics/Traits we are looking for:

Capable of working with and balancing the diverse needs of different businesses, regulations, and market landscapes
Strong in execution, with a demonstrated ability of delivering results under time pressure
Highly metrics-oriented, with a proven track record of commercializing digital platforms, and maximizing customer usage and business impact/revenue

Knowledge/Experience/Technical skills:

8-10 years of experience across Digital Product Management or e-Commerce
Demonstrated experience in, and passion for web development and optimization. Proven experience of using Adobe Site Catalyst or similar tools to analyze web funnel performance.
Comfortable working with multi-functional partners and internal stakeholders, across lines of business, Design, Technology, Risk, and Decision Management
Strong Product, Project and Time management skills
Prior experience of managing a scrum and working in an agile environment preferred
Experienced in working with marketing/product/sales teams to drive sales conversion
Min 8 to 10 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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