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Support Engineer

Location Bengaluru, India
Posted 17-May-2019
Description
Our culture is built around attributes that drive our every decision, and our every action.

Customer obsessionOur people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful and trusted.
Growth mindsetOur people focus on learning, improving and being open about change.
Diverse and inclusiveWe celebrate and leverage our cultural differences as it makes us a stronger organization and provides the best experience for our engineers and customers.
One MicrosoftWe believe in a boundary-less organization, unlocking the collective genius and building great experiences.
Making a differenceWe think beyond the traditional measures of business or individual success and believe that our work is purpose driven, improving lives worldwide.


Qualifications

SOFT SKILLS

Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - Excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premises computing


TECHNICAL SKILLS

Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage. Familiarity with SAN/NAS, Hyper-V/VMWare, iSCSI Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
Understanding of Virtualization concepts and virtual system administration
Experience with VM configuration and administration Networking and shares (SMB, NFS, CIFS, etc)
Familiarity with networking concepts including VIPs, NAT, DNS
Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred Microsoft Azure Platform (as a plus)
Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts


EDUCATION:

Degree in Computer Science, Information Technology or other relevant technical degree preferred
Desirable MCSD, MCSE, MCSA or other Microsoft certification(s) in some of the technologies mentioned above.

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Benefits and Perks

Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away


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Min 1 to 3 Years.

 
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