Reporting to the End User Compute Manager, you will be responsible for providing 1st line support for PayPoint's desktop infrastructure and deliver a responsive and effective support service for staff issues and requests.
WHAT WE WOULD LIKE FROM YOU
Excellent Skills and knowledge of Active Directory and MS Exchange administration Good knowledge of MS O/S and products - especially Windows 7/10 and Office 365 Knowledge of supporting Tablets, iPhone, iPads advantageous. Knowledge of supporting smart phones/handhelds including BES knowledge. Ability to proficiently Build/Rollout Tablets/Desktops/Laptops. Good knowledge of MS Office and Reporting tools Good knowledge and understanding of Internet/E-commerce technology and its importance to organisations. Technical awareness of IT server infrastructure Excellent English Language skills - understanding, speaking and language Ability to perform desk relocation projects. PC redeployment, patch panels, floor ports etc. Desktop/Laptop Builds, using various deployment methods (SCCM) Confident in making Hardware changes, swapping out drives, memory, and graphics cards etc.
Some of the key points in the role -
To respond to client issues received by telephone, voice mail, e-mail and via the customer ticket logging system (ServiceNow). Respond to incident alerts making sure that they are logged and progressed effectively within defined service levels and call management guidelines. To manage and complete scheduled tasks on time. To ensure effective client communications take place. Ensure the effective assignment and escalation of incidents to senior engineers where appropriate. Apprise the Team Lead and seniors of emerging issues. To adhere to ITIL framework processes where applicable Share information across your team and department Contribute documentation to the shared knowledge base Perform other duties as required. Willingness to travel to other PayPoint sites as and when required.
IT WOULD BE GREAT IF YOU HAVE THE FOLLOWING
A recognised qualification in IT. - ITIL, COMPTIA A+, MCSA, MCSE or MCITP
PayPoint is an international business and on-site support hours may incorporate extended business hours in order to accommodate local working times.