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IT Service Desk Technician

Location Ramsey, United kingdom
Posted 18-May-2019
Description

Our client is an international business looking to recruit an IT Service Desk Technician to join their team on a contract basis..

The purpose of your role will be to provide the initial point of contact for all IT related issues and requests. To ensure that a professional and effective service maintain the organisations IT desk side infrastructure and software.

PURPOSE OF THE ROLE:
Provide support to the clients via face to face or via telephone
Logging and updating all key information
Resolving the call in a quick and efficient manner complying with the companys SLAs
To escalate calls to the Third Line Team

EXPERIENCE REQUIRED
3 + Years as a System Engineer or Support Technician in an Active Directory environment
Supporting a Citrix XenApp environment

KNOWLEDGE REQUIRED
Advanced Microsoft Windows operating systems
Citrix XenApp 5 or above
Exchange 2007 or above
Microsoft System Centre Configuration Manager
ITIL

You must be a excellent communicator, have great problem solving skills ad the ability to communicate technical issues.

With offices in Cambridge, Northampton and Peterborough - The ONE Groups recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isnt just recruitment, its: Recruitment as it should be.

For more information, call us or visit our website at

 
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