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Senior Infrastructure Engineer - Office 365 Exchange/Collaboration

Location Columbus, United States
Posted 18-May-2019

REPORTS TO: Sr. Manager, IT Infrastructure SUPERVISE: NA


The Senior Infrastructure Engineer is a senior technical role within End-User Compute Infrastructure. This associate is a technical leader who also exhibits the ability to mentor both peers and partners. This role is a key contributor to End-User Compute Infrastructure strategy and design, as well as a primary advisor for our technology and business partners as they strive to best and most efficiently utilize End-User Compute Infrastructure technologies. Along with technology responsibilities, this role will understand business goals, establish and manage key business and application partner relationships, and communicate and influence junior team
members with technology and business goals.


Architect, design and implement enterprise Office 365 solutions for the organization
Implement and support Office 365 and related technologies including but not limited to, Exchange Online, Azure, Exchange Server, Skype for Business Online, Teams, Active Directory and Active Directory Federation Services (ADFS), Directory Synchronization.
Serve as a primary O365 administrator
Lead meetings to drive the advocacy for adopting changes around each O365 product including Exchange Online and Skype for BusinessTeams
Support activities around O365 licensing and feature benefits
Maintain and update O365 governance documentation with O365 product owners
Maintain PowerShell scripts used to managesupport the O365 environment
Provide end-to-end root cause analysis and assistance for issues related to Exchange and Office 365
Provides guidance on bug fixes or critical updates that need to be applied urgently and assists in coordination and implementation of such updates
Contribute to the Enteprise Technology Operations Team (Infrastructure, Security and Associate Technology Support) strategy and vision. Help guide project requirements, design & development as well as deployment.
Participate in compliance and security reviews as needed. Work closely with other internal teams to build security, reliability, and scalability into the O365Azure architecture.
Partner with IT security in implementing and administering O365
Strong hands-on technical experience with O365 and across collaboration products and services (Desktop Sharing; Desktop Audio and/or Video meetings; etc.)
Engage with vendors where needed on complex incidents within the domain
Troubleshoot and correct mid-level incidents and requests following established administrative and corporate policies/procedures; Perform to SLA goals
Ensure documentation of test and contingency plans as needed for implementation. Outline support and sustainment model for service(s) being implemented including detailed technical design components needed for implementation.
Executes project tasks with limited direction
Participate in detailed requirements gathering sessions
Contribute and participate in the creation of recommended solutions with team collaboration
Participate in 24/7 on call rotation and after-hours support escalations



6-10 years of experience in enterprise Infrastructure Technology
Bachelors Degree or equivalent work experience in Information Technology
Microsoft certification preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individuals race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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