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Order Operations Team Supervisor II

Location Bengaluru, India
Posted 21-May-2019
Description
The Order Operations Supervisor II is responsible for accurate and timely processing of Sales Orders per customer purchase orders and in accordance with our SAP order management system and service level agreements, in full compliance with company policies and procedures including Sarbanes-Oxley controls. To be successful in this role, this individual must be effective in performance management, communicating to all levels of the organization, developing process improvements and implementing effective policies to ensure the team meets service levels to support internal and external customers. Typically supervises lower-levelTeam Leadsand/or highly-skilled non-exempt individual contributors in a single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan.Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decisions on complex business issues. Further responsibilities include:


Responsibilities:

Accountable for order operations activities for all Aruba-branded product lines, ensuring that performance (team booking and post-booking activities) meet global and regional SLA requirements


Manages a team of higher level non-exempt individual contributors who typically support moderately complex daily work activities


Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes


Ensures the delivery of order operations services that meet the performance metrics defined by next level management


Manages daily inbound workloads and ensures execution


Responsible for escalation management & thorough & timely resolution to issues presented via our escalation process


Education and Experience Required:

First level university degree or equivalent experience
Typically 4years of experience in an order operations or supply chain function
Typically 1years of supervisory experience


Knowledge and Skills:

Strong knowledge of all order operations functions (from quote to cash) and Microsoft Office suite


Strong communication skills in local language and English (e.g. written, verbal, presentation)


Knowledgeable of country-specific (US, CAN, and LATAM) and route-to-market specific, order operations processes and functions (tax, export, channel/indirect vs. direct)


Utilizes the expertise of others as necessary


Strong qualitative and quantitative analytics and data modelling skills


Strong project management skills


Strong people management skills, including managing teams within scope of responsibility as well as outside sphere of direct control


Strong analytical thinking, analysis, data modelling, and problem solving skills


Strong experience in cross-functional team engagement as a means to problem-solve


Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language


Leads business or function-wide process needs and solution that may impact multiple business units and/or countries


Focuses on process improvement


Manages day-to-day OM-focused relationships with Internal/External customers & partners


Leads moderately complex order operations processes and functions


1047158


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Experience
Min 4 to 7 Years.

 
Awards & Accolades for MyTechLogy
Winner of
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Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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