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Bilingual 2nd/3rd Line Support Engineer

Location Worcester, United kingdom
Posted 21-May-2019
Description
Bilingual 2nd/3rd Line Support Engineer required by market leading, award winning cloud solutions provider based in Worcester. The Bilingual 2nd/3rd Line Support Engineer will join a well-motivated, highly experienced IT Support Team who work within a fast-paced, deadline-driven environment.

The Bilingual 2nd/3rd Line Support Engineer will use phone or email to provide software technical support to customers and/or partners using our clients products.

Candidates must speak fluent Spanish, French or German.

Duties:

*Will provide escalation assistance.
*Keep customers informed of how and when problems are resolved within the severity levels timeframe.
*Provides the customer all the steps taken to resolve the incident.
*Act as the primary contact for specific accounts.
*Review knowledge base documentation prior to publication.
*Occasional travel is required for on-site customer assistance, certification, and/or educational seminars.
*Receive telephone calls and emails from customers and/or partners concerning technical issues.

Required Background / Experience:

*5+ years experience supporting Microsoft networks
*BS or BA degree in a computer related field preferred (Equivalent work experience can replace the education requirement)
*German, French or Spanish language skills.
*Minimum certification requirements: Current MCSE preferred or previous MCSE or equivalent experience.
*Must possess highly developed interpersonal and communication skills, and the ability to work with a wide variety of customers
*Must be able to work with difficult customers and situations while maintaining a high level of customer satisfaction.
*Must be able to maintain a professional demeanor when working with difficult or challenging customers
*Previous experience as a Systems Engineer or a System Administrator
*Experience with design, configuration and implementation of Microsoft and/or Linux based servers
*Solid knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP)
*Ability to solve complex Active Directory issues and Microsoft Exchange issues
*Experience supporting Exchange (2003 to current preferred) and SQL Server (2000 to current preferred)
*Knowledge of Storage area networks preferred
*Ability to analyze technical problems without visual contact with machine, have excellent learning skills.
*Ability to utilize available resources to the fullest; must have excellent computer skills.

This excellent opportunity comes with a starting salary of 35,000-40,000 p/a, 25 days holiday (Rising with length of service), a Contributary Pension, Group Life Assurance, Group Income Protection and Childcare Vouchers to name but a few.

Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: https://privacy-policy

 
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