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Collection Assistance III

Location Lake Mary, United States
Posted 21-May-2019
Description
Collections Analyst Job description The Client Collections Analyst in Heathrow, Fla. is a customer facing position that contacts customers by phone and e mail to resolve issues preventing payments on past due invoices. The analyst will be assigned a portfolio of accounts and will analyze aging reports to prioritize their collection efforts. If granted credit authority, the analyst will make credit decisions on their customers' orders that fail credit check. As needed the analyst will provide customers' accounts statements, invoice copies and any other information that will expedite collections. The position responds to and resolves queries from customers or other Veritas departments and is often the Finance Group's escalation point for payment disputes. To do this the analyst will interact with Sales support, Technical Support, Customer Service, the Cash Application and the Billing groups to gather information affecting customer accounts and recommend account adjustments as needed. The analyst will also perform basic reconciliation of payments to invoices. Periodic reporting on the assigned portfolio will be completed as to the status of accounts and recommendations of account adjustments including credits and Bad Debt Writeoffs. The Manager may assign Ad-hoc projects including responding to information requests of other finance departments or external auditors by researching Accounts Receivable. Extra hours of work will be required at quarters end to support the business. Our incumbent analysts may have a Bachelors degree and B to B collections experience in a large company using a major ERP like Oracle, SAP etc. -

 
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