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Customer Tech Support Expert ITSO

Location Mumbai, India
Posted 12-June-2019
Description
About the role -

Act as technical expert on Switching, Security and Meraki (SD WAN) technologies.

Perform analysis and diagnosis of complex networking, security and Meraki (SD WAN) problems

Deploy and support multi-vendor network & security solutions with Meraki (SD WAN) solutioning

Deploy and support network, security and sd wan monitoring & management tools

Prepare/update HLD & LLD , process and technical documentation

Support on Sev 1 incidents to resove within SLA

Perform RCA based on OEM inputs

Provide improvement opportunities and recommendations on network, security and Meraki (SD WAN)

Perform tool evaluation and produce recommendations

Work with Global IT support groups, OEMs, vendors, partners and service providers

Provide training to operations team (L1/L2)

Learn and keep up-to-date with the latest technology products.

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Network Administration , Security

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Employment Type: Permanent Job, Full Time

Desired Candidate Profile About you -

8-9 years of related experience in routing, switching, security and Meraki (SD WAN) technologies

Implementation and operational experience with enterprise class routers, switches and firewalls

Implementation and operational experience with cisco meraki devices.

Experience with load balancers, internet gateways , IPS/IDS etc.

Experience in network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE etc.

Experience in datacenter networking like BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS etc.

Experience of working with Visualization technologies ( VMware, Hyper-v etc.) and virtual network

Experience of datacenter consolidation, transformation and migration projects

Knowledge and experience on cloud computing infrastructure and orchestration

Knowledge of Software Defined Networks and Network Function Virtualization technologies

Additional information -

CISCO MERAKI SPECILIST.

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

ORANGE BUSINESS SERVICES INDIA SOLUTIONS Pvt. Ltd.

ORANGE BUSINESS SERVICES INDIA SOLUTIONS Pvt. Ltd.
Experience
Min 8 to 9 Years.

 
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Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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