TEKsystems is seeking a qualified Helpdesk Support Analyst.
Looking for a qualified Helpdesk Analyst with experience supporting and troubleshooting issues with workstations, client operating systems and applications, Virtual Private Network (VPN) networking applications, and wireless WAN and LAN connectivity. The qualified candidate must have excellent communication skills and must have experience supporting end users over the phone, and must possess excellent customer service skills. Technical Skills required are as follows: Support and troubleshooting Windows 7 Operating Systems Support and troubleshooting of Cisco VPN Connectivity and other wireless products Support and troubleshooting of Internet Explorer 8, 9 and higher, as well as experience with troubleshooting problems with web browser Internet and Intranet issues Support and troubleshooting of Workstation OS, VPN, Wireless and WAN/LAN issues Knowledge of Web Browser/Tools such as, DreamWeaver, FileWorks and Flash Experience with remote troubleshooting/phone support Experience working with a Ticket Management System such as HP Service Manager, Remedy, etc. Experience using knowledge-based and other documentation systems to troubleshoot, resolve, document and research incidents as appropriate. Ability to adjust communication techniques to adapt from a very high technical level to low level, based upon the audience and the situation Possesses good communication skills and is able to express ideas and facts effectively, contributes to open exchange of ideas, and exhibits an understanding of audience needs. Ability to provide complex technical support to business partners including workstation software, operating systems (Windows 7), procedures, etc. via telephone, email and/or Internet/Intranet. Ability to update and create Knowledge Items (KIs)
Functional Skills are as follows: Works well within a team structure, effectively working toward common goals by supporting, encouraging and sharing information with colleagues. Recognizes what needs to be done and shows initiative to accomplish tasks proactively. Exhibits resourcefulness in identifying information and materials that contribute to the completion of quality work. Possesses a strong customer focus with the desire to help or serve the customer and commit to continuous improvement of services. Possesses critical thinking skills with the ability to understand an idea, situation, or problem through in-depth analysis. Takes personal accountability for outcome of issue and puts feedback into action.
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.