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Tier II Help Desk Technician

Location Colorado Springs, United States
Posted 18-June-2019

TEKsystems is in search of a Tier II Helpdesk Technician who will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently

Essential Duties:

Monitor and respond effectively to support requests received through the IT helpdesk system.
Troubleshoot Tier I/Tier II computer hardware and software problems for end users
Research and recommend purchases of computers, printers, peripherals and software.
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
Image and migrate computers
Document processes for training purposes
Assist with some Network/Server level projects/tasks as needed
Use remote software to resolve problems that can be fixed through a remote session.
Other tasks as needed

Knowledge, Skills and Abilities:

Knowledge of PC hardware, including monitors, printers, scanners and other peripherals.
Excellent customer service disposition
Excellent communication skills including verbal, written, and listening skills
Ability to handle a wide variety of duties with minimal supervision
Willingness and ability to lift and/or move equipment/boxes up to 50lbs


High School Diploma, ability to lift up to 50 pounds, 4+ years of Tier I/Tier II level Helpdesk Support, A+/Network+/Microsoft/Apple Certifications preferred


Microsoft Windows 7, Windows 8 and Windows 10 support experience
Microsoft Office 365 support experience
Microsoft SharePoint Online experience a plus
Mac OSX and iOS experience a plus
Cisco VOIP Phone System experience a plus.

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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