TEKsystems is in search of a Tier II Helpdesk Technician who will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently
Monitor and respond effectively to support requests received through the IT helpdesk system. Troubleshoot Tier I/Tier II computer hardware and software problems for end users Research and recommend purchases of computers, printers, peripherals and software. Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems. Image and migrate computers Document processes for training purposes Assist with some Network/Server level projects/tasks as needed Use remote software to resolve problems that can be fixed through a remote session. Other tasks as needed
Knowledge, Skills and Abilities:
Knowledge of PC hardware, including monitors, printers, scanners and other peripherals. Excellent customer service disposition Excellent communication skills including verbal, written, and listening skills Ability to handle a wide variety of duties with minimal supervision Willingness and ability to lift and/or move equipment/boxes up to 50lbs
High School Diploma, ability to lift up to 50 pounds, 4+ years of Tier I/Tier II level Helpdesk Support, A+/Network+/Microsoft/Apple Certifications preferred
Microsoft Windows 7, Windows 8 and Windows 10 support experience Microsoft Office 365 support experience Microsoft SharePoint Online experience a plus Mac OSX and iOS experience a plus Cisco VOIP Phone System experience a plus.
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.