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Junior IT Support Analyst - 1st/2nd Line, AD/GP, London, 26-28k

Location City, United kingdom
Posted 18-June-2019

Junior IT Support Analyst / Junior Desktop Support Analyst - 1st/2nd Line Support, Win7, MS Office, AD/GP, LAN/WAN/WiFi, Printer Support, Hardware Break/Fix. Permanent, Stratford, East London and City of London, 26k - 28k + Benefits.

Medium sized Marketing Corporation seeks a Junior IT Support Analyst to provide 1st & 2nd line support to a user base of approx. 300+ across 2 London based sites and remotely to users in the USA and EU. You will provide user and technical support over the phone, at the desktop and remotely providing high quality service at all times.

The role requires you to work at the Stratford site 4 days per week and 1 day per week in the City of London HQ.

Working within this professional services environment the Junior IT Support Analyst will respond to users calls and emails providing 1st & 2nd line support across hardware and software environments including laptops, PCs, running Vista. Win7, Win10, MS Office 2013, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2012/2016 Active Directory, creating new user profiles. Troubleshooting issues with Active Directory/Group Policies will also be required and full training will be provided.

We are searching for a Junior Support Engineer / IT Graduate / IT Apprentice who has gained some commercial experience to support their academic learning (BTec / BSc or BA Degree / Apprenticeship / Technical Training etc) where you have worked in a commercial environment applying high quality customer service within an IT support capacity, following instructions and processes and ideally working unsupervised. Whilst we ideally seek someone with excellent technical knowledge, these skills are secondary to the ability to communicate well, be well organised and follow processes / create break-fix documentation.

You may have been working as a 1st or 2nd line desktop support engineer, service desk analyst, helpdesk technician or IT apprentice ideally within a medium sized professional services, law firm, marketing agency, accountancy practice of similar professional services environment and be looking for an opportunity to mix your support work with project work and gain experience of virtualisation technologies such as Windows Server, VMWare/Hyper-V, WAN/VPN Networks, SCCM and other emerging infrastructure technologies including MS Azure cloud technologies and O365 - FULL TRAINING PROVIDED!

Strong verbal and written communication skills are pre-requisite. Degree level education, or vocational qualification combined with work placement history during education preferred although non-essential; Self-motivated individuals who work well within team environments but also capable of working unsupervised with ability to make technical support decisions required.

This is an excellent opportunity to join a stable company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. Temp-to-perm opportunity available if you are able to start immediately or within one week.

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