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Application Support Specialist

Position Type Contract
No. of opening(s) 1
Location Singapore
Posted 08-October-2019
Description
Our client is an established organization within the Financial Services domain. They are looking for an Application Support Specialist to support their business applications.
Skill-set Requirement
  • Degree in Computer Science, Engineering and Information Systems or Equivalent;
  • At least 3 years experience in providing L2 support for critical applications;
  • Hands on experience in SQL;
  • Simulates /recreates the user problems to resolve operating difficulties;
  • Strong collaborator to work with cross functional teams and takes ownership of all proprietary application issues;
  • Strong communication skills with a sense of urgency and attention to details;
  • Able to drive/recommend solutions to extended technology teams;
  • Adaptive to work in a team as well as independently.

Desirable Skills
  • ITIL Certified.
Job Responsibilities
  • Provide application support for mission critical regional applications;
  • Responsible for stability of production environments ensuring all applications and interfaces have maximum availability;
  • Actively involved in ensuring the SLAs are achieved;
  • Responsible for change, incident, problem, issue management and escalations;
  • Collaborate closely with other internal technical teams/business users in investigating, testing and implementing the fix;
  • Track incidents and provide regular updates to users on request status and progress ,assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • Ensure accurate and timely incident and problem logging following the processes;
  • Perform health checks, system connectivity, consistency and data integrity.
Domain
Insurance
Role Compatibility
Application Maintenance/Support, Testing
Level Compatibility
Administrator, Analyst, Support Manager, Technical Support Engineer, Test Engineer

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Company Details

Sciente Consulting Pte Ltd
Sciente Consulting Pte Ltd

 
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