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Innovation Leader

Location Bangalore, India
Posted 12-October-2019
Description
Key Responsibilities
Identify opportunities to improve Innovation and Technology CSAT scores for clients that rate CNX less than 9 with a focus on driving revenue and profit margins
Accountable to work with Account/ Client, EDGE and Asset teams on Innovation Improvements that drive business cases, support the proposal lifecycle, and drive technology deployments
Ensure ongoing operational benefits are tracked and developed into post implementation materials
Provide regular updates for all accounts/ Innovation Improvements being worked and next steps to align various teams highlighting issues and progress
Identify best practices to be shared across accounts, verticals and geographies
Drive employee - based innovation through country specific Innovation Councils
Establish regional Innovation Councils
Support the deployment of Roots in all delivery centers
Participate in regional Innovation Council meetings
Participate in on - going governance of roots idea evaluation, implementation and results tracking
Develop Roots success stories to support sales efforts and share best practices across Concentrix
Identify opportunities for new asset development
Provide new client requirements to Asset/ Solutions teams
Recommend internally developed, client - specific solutions as standard assets
Drive asset penetration though client interactions
Candidate Preferred Skills and Experience:
7+ years of technology, BPO industry and process expertise
Bachelor s Degree or equivalent required
Demonstrated ability to analyze and translate customer requirements into technology solutions
Extensive knowledge of contact center high value services and experience driving innovative initiatives
Demonstrated ability to drive results through value proposition, ROI and key benefits delivered
Excellent communication and presentation skills, and the ability to gain consensus and agreement from internal and external stakeholders of innovation programs
Strong experience working with international or global organizations with cultural awareness
Strong leader and team player with willingness to learn and drive results
Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, PowerPoint
Proficient in English; Proficient in other languages as required,
Experience
Min 7 to 12 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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