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Service Desk Analyst

Location Milton Keynes, United Kingdom
Posted 12-October-2019
Service Desk Analyst Milton Keynes

Service Desk Analyst For an initial 3 month period a Service Desk Analyst is required to join a growing service desk team in Milton Keynes. With the chance of further extensions, permanent employment and career progression this opportunity is open to both contract and permanent candidates

Service Desk Analyst will be the an initial point of contact for IT related issues and information requests. As part of the Service Desk Analysis team you will ensure that the agreed service levels are met and that issues are involved and were applicable passed onto the next level of support for resolution.

The Service Desk Analyst will have the following experience.

Service Desk Support Analyst

Strong customer service skills.

Logging IT issues with users and ensuring they are responded in a timely manner.

Passing issues from 1st line support to and liaising with 2nd/3rd line support.

Keeping users informed of the progress on their issue.

To insurer that all issues and requests are closed off accordingly.

Working on a ICT support desk and relevant CRM software.

Supporting Microsoft desktop applications Office Outlook.

Administration of Microsoft Active Directory.

Prioritisation of requests/issues.

The Service Desk Analyst ole works on a shift system of 7am 3pm / 9am 5pm / 2pm 10pm.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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