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Junior Customer Solutions Expert

Location Toronto, United States
Posted 22-October-2019
Description


Junior Customer Solutions Expert

Help people on technical issues and work from home 2-3 days a week!

Yes and yes? Read on!

What’s most important to you? A great place to work? A stable, successful company? Or making a meaningful impact? How about all of the above?

As an amazing place to work, we’re one of Canada’s Top Small & Medium Employers according to the Globe and Mail. You can also check us out on Glassdoor :)

Success? Yes, please! inFlow has dominated the desktop inventory software market with over a million downloads and now we’ve expanded by taking it to the cloud and mobile. We’ve been profitable since the beginning in 2007, and we’re one of Canada’s fastest growing businesses according to the PROFIT 500 list.

Impact? Check! As the 26th member of our team, you would be instrumental in shaping how our software helps tens of thousands of small businesses compete and thrive. We have an open and collaborative work environment that lets everyone at the office contribute and directly impact strategies, processes and the product.

Here’s what our customers say:

Your support people are first class - prompt, helpful and knowledgeable. All businesses should have support people like yours. This is where you beat most of the big software suppliers who are impersonal and hard to get anyone who knows what they are talking about let alone do anything about the issues.

We’ve got an amazing group of talented and friendly people here, and we’re looking for world class talent, like you, to join us! Check us out at www.archonsystems.com.

Some of our job benefits

Work from home 2-3 days a week (wait, what?) Work from our beautiful Toronto office on office days Company-sponsored lunches once a month at great restaurants Top-notch computers. We hate slow computers too! All-expense-paid conferences Health and dental benefits Make a difference: you'll be the 26th member of our tight-knit team What you’d do

Provide customer support by email, live chat, and phone during business hours (9am - 6pm EST, Monday-Friday) Help our customers get set up and acquainted with our products through onboarding calls, seminars and toolkits Know our products (inFlow Cloud and inFlow On-Premise) inside and out (including best practices) Make people happy by solving problems. Earn more praise like this: I want to thank inFlow support. They were so amazing helping us set up our very complicated inventory. This is by far the best support team I have ever worked with. Thank you guys very much! Gather feedback from customers and share with our development team Help people troubleshoot technical issues, including investigating SQL databases and computer networking issues Write articles to teach people about our software Periodically help with testing and suggesting new improvements to the product Represent the customer voice and Support team on special projects across departments Come up with your own ideas on how to help out!

What we need from you

Love to help people. It bugs you when people are frustrated or confused. Personality - you don’t need to be the life of the party but you are friendly, positive, and likeable! Comfortable picking up the phone and talking directly to our customers Strong problem solving skills and creativity in solving customers’ unique concerns. Able to learn and explain complex software features simply. The ability to enthusiastically learn new technical skills. Team player - we’re a tight knit team that shares a lot of knowledge and always help each other out wherever we can, even if it’s outside our jurisdiction Experience in front-line or service-based position (support, hospitalities, retail, etc.) preferred Be a computer-person. You need to be fluent working with Windows, Office, and not afraid to dig in and fix stuff. Comfortable with online communication tools (e.g. Slack), which is the main way we communicate while remote You can type quickly (at least 50 words per minute). Magnifitastic writing skills. A plus: experience specifically doing technical support, weird hobbies. Now what?

What are you waiting for? To apply, go to this webpage

http://bit.ly/archon-support-oct-2019

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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