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Customer Journey Manager

Position Type Direct Contract
No. of opening(s) 1
Location Singapore
Posted 07-November-2019
Description
We are looking for a passionate individual in defining, enhancing and evaluating customer journey experience by implementing strategic initiatives and business goals within a digital transformation team.
Skill-set Requirement
  • Degree in Information Technology, Computer Engineering, Computer Science or Information System;
  • Minimum 5 years of working experience in defining, developing and enhancing employee / customer journey;
  • Ability to design solutions efficiently and intelligently using Design Thinking principles;
  • Experienced in exploring and executing employee shared services platform such as procurement platform, payroll and expense claim system, internal HR systems;
  • Able to understand and analyze stakeholder and employee requirements, customize solutions, refining and building an enhanced employee journey platform;
  • Familiar with Agile methodology;
  • Resourceful and independent, able to take on a variety of challenges and ad-hoc tasks;
  • Possesses excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results;
  • Able to take a holistic view on issues, possessing strong analytical and problem solving skills;
  • Able to manage emotions, understand and interpret issues and accordingly developing solutions.

Desirable Skills
  • Preferably from banking industry domain.
Job Responsibilities
  • Work closely with internal stakeholders, various technology teams in defining and interpreting solutions;
  • Design, prepare layout and plan new innovative ways to streamline policies and programs;
  • Developing and enhancing program initiatives, refining content and agendas and reporting results;
  • Act as a change agent in initiating and executing new platforms, solutions, conduct data analysis and building a reformed decision making platform;
  • Collaborate to collect, analyze pre and post-implementation metrics and creating a "easy and enjoyable" work place journey;
  • Implement agile methodology processes encompassing business, functional and technical development;
  • Identify opportunities to improve customer / employee experience and track the impact of key initiatives;
  • Update workshop collaterals, maintain and update the creation of toolkits, frameworks.
Domain
Government
Role Compatibility
Business Analysis, Consulting
Level Compatibility
Business Analyst, Functional Consultant, Lead Consultant, Project Lead, System Analyst
This job is listed under Development & Implementations and E-Commerce Community

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Company Details

Sciente International Pte Ltd
Sciente International Pte Ltd

 
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