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Support Technician/Trainee Support Technician at BPD Zenith

Location Carlisle, United Kingdom
Posted 09-November-2019

BPD Zenith is an established IBM Business Partner, we support both Blue Chip & Mid-Market Businesses to help them realise the benefits of their investment & adding value-added services from Cloud Hosting to Mobility Solutions. We provide an unrivalled end-to-end service, helping our UK & International clients to realise the integrity, safety & reliability of their assets using IBM Maximo & associated products.

We are recruiting for a highly motivated Support Technician to join the Support Services team based in Carlisle. Support Technicians are client facing professionals responsible for the provision of excellent customer service & reliable Root Cause Analysis techniques.

Previous knowledge of the IBM Maximo product is desired but not essential as full training will be provided leading to an IBM Maximo Certification.

Job responsibilities include

Ensure client requests for support are responded to in accordance with client SLAsEffective Root Cause Analysis techniques for troubleshooting incidents, bugs or problems reported by clientsParticipation in every part of the software development life cycleEnsure that solutions are thoroughly tested & documented prior to release to client environmentsParticipate in BPDs Out of Hours on-call support rota

Desirable Skills/Requirements:

Proven experience in a similar IT roleA keen interest in technology, knowledge of either SQL Server, Oracle or DB2 database environments will be of benefitIT literate with an underlying knowledge of multiple operating systems & VMWareUnderstanding/experience of working with modern Object Orientated languagesUnderstanding/experience of working with scripting languages such as PythonSelf-starter who possesses strong troubleshooting & communications skillsProactive & able to prioritise own workloadDegree in a numeric or computational subject (or equivalent)Desire to learn & take on new challengesProficient English speakerEligible to work in the UKAbility to travel to client sites when required

This is an exciting opportunity for an ambitious IT Support Technician to join a growing company

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