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Customer Experience Delivery Manager

Position Type Direct Contract
No. of opening(s) 1
Location Singapore
Posted 11-November-2019
Description
Our client is seeking a dynamic Customer Experience(CX) Delivery Manager to implement and scale initiatives to achieve better and seamless service delivery transformations.

You will be working on various initiatives to improve our clients customer experiences and implementing new ways of delivering seamless Customer Experience(CX) services.

Skill-set Requirement
  • At least 5 years of customer experience (CX), customer journey experience in the service industry;
  • Knowledge and implementation of customer experience and customer research projects;
  • Timely delivery of projects and strong project management skills will be required;
  • Strong written and verbal communication skills and should be good at presenting/ facilitating;
  • Should be a good team player as will be required to work with various project stakeholders.

Desirable Skills
  • PMP Certification;
  • Design Thinking Training.
Job Responsibilities
  • Responsible for leading teams to develop an understanding of customers pain points and solution to deliver a more seamless and integrated experience;
  • Work alongside user interface and experience experts to improve customer facing digital services/ apps;
  • Responsible for re-looking at the back-end processes & coming up with solutions which allows the customers to easily interact;
  • Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly;
  • Prepare reports and statistics on a regular basis for submission to Senior Management.
Domain
Government
Role Compatibility
General Management, Project Management
Level Compatibility
Manager

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Company Details

Sciente International Pte Ltd
Sciente International Pte Ltd

 
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