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Associate engineer

Location Central, Singapore
Posted 11-November-2019
Description
Reporting to the Manager of Operations Center Hosting Compute, the Associate Engineer is responsible for proactive monitoring, diagnostics and resolution of Tier 1, 2, and 3 issues related to the customer base in a team-oriented support center. The Adaptive Desk team is accountable for all platform support for managed hosting customers, comprising of Incident Management, Change Management, Request Fulfilment, Event Management and interacting closely with Problem management.

Requirements: (input technical requirements, soft skills requirements & educational qualification here)
Required Skills:
Confident, professional and courteous when dealing directly with clients
Excellent written and verbal communication skills
Ability to work under pressure
Working knowledge and understanding of UNIX/Linux OR Windows operating systems

Desired skills:
Windows Server 2008, 2012 and 2016 support background OR Red Hat Enterprise Linux support background
Host and network based firewalls
Understanding of Web Technologies, i.e. DNS, Load Balancers,
Basic knowledge and understanding of networking protocols and infrastructure
Previous system administration experience with related technologies
Understanding of Cloud Computing Services
Qualifications
A degree in IT, Red Hat or Microsoft professional qualification or equivalent proven experience in a technical support role.
Possess 2-3 years experience in a server support and/or troubleshooting role.
Please send your resume in word format with your current and expected salaryto [emailprotected]

 
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