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Applications Analyst - Business Applications

Location Chennai, India
Posted 11-November-2019
Description
Key Duties and Responsibilities:

Providing Level 3 support for the Corporate Applications Team, including but not limited to components of the Deltek ERP suite.
Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level Agreements.
Manage, monitor, and resolve problems in line with agreed internal Service Level Agreements
Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them
Ensure day-to-day activities and checks as part of the on-going maintenance are carried out in a timely manner and provide input to a forward schedule of maintenance, upgrades, and projects
Ensure compliance with Mott MacDonald standards, policies and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.


Candidate Specification Formal Education & Certification: A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputable institute.
ITIL V3 foundation is desirable.

Essential: Minimum 5 years of experience in providing support in a global team as part of a multinational organisation.
Experience of IT Service management best practice, especially Incident, Problem and Change Management
Experience is proving support for a global ERP system

Desirable:
Experience in providing support for Deltek or other ERP systems.
Formal accreditation in ITIL v3 or other best practice framework.

Personal Attributes:

Excellent English communication skillsverbal and written.
Excellent interpersonal skills.
A motivated team player to work as part of the team to meet deadlines.
Superior analytical, evaluative, and problem-solving abilities.
Logical and analytical approach to problem solving and finding solutions.
Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.


Job Profile
Mott MacDonald recognises technology as a key factor to developing innovative and sustainable lifecycle solutions in a multifaceted engineering environment.

Mott MacDonalds support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.

We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.


Position Location Chennai
Experience
Min 5 to 8 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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